If you wish to exchange, please send an e-mail to kantita@kantita.com or text us via WhatsApp to +62-811-882-176 and tell us your order number and reason for exchange. We will ask you to simply take your purchase to your local post office or use any instant courier/motorbike delivery to return the item. We do not cover the return cost if you want to exchange to other sizes or item(s). 

Once confirmed and we have received and checked the item, you will send the desired item and the shipping cost will be billed out to you.

If you have received a damaged item, we will exchange it with the same item. If the same item isn’t available, you will receive store credits in the form of a Gift Card that will be sent to your email (worth the value of the returned item(s), including the shipping cost) to repurchase the item on our Website www.kantita.com.

Terms and Conditions

• Item(s) must be returned within 3 days from the day you receive it. 
• Buying the item(s) as a gift to friends & family? Contact our customer service to extend your exchange period.
• All products must be returned in its original packaging and with no sign of wear and/or odour.
• The product tag must still be attached and intact.

 

Using the Gift Card to re-purchase your new item(s)

• You will receive an email containing store credits in the form of a Gift Card (worth the value of the returned item(s)) to repurchase the item on our Website www.kantita.com.
• You may use the Gift Card for an alternative item(s) within 90 days after you have received the Gift Card. To use it, simply put the code of your gift card at the checkout page on our website or you can scan the Gift Card at our Flagship Store.
• If you still can't decide which item(s) you want after 60 days, our Customer Service will automatically remind you via email and/or Whatsapp regarding the expiration date of the Gift Card. 
• The Gift Card's expiration date is 90 days from the issuance date and can't be extended. KANTITA is not responsible for any unused store credit in your gift cards that exceed the expiration date.

In case you need any other information, please contact our Customer Service via WhatsApp at +62-811-882-176 or e-mail to kantita@kantita.com.

Please Note: You can only exchange 1 time for 1 transaction. Purchase made through/by redeeming Gift Cards are not eligible for return & exchange